Our Terms & Conditions

Below are detailed some key points related to ordering from AberdeenPrinting.  A full set of our Terms & Conditions can be downloaded here.


“Buyer” means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;
“Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
“Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;
“Goods” means the articles that the Buyer agrees to buy from the Supplier;
“Services” means the services that the Buyer agrees to buy from the Supplier;
“Supplier” means Fawcett print Ltd that owns and operates aberdeenprinting.com;
“Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;
“Website” means aberdeenprinting.com

“No Hidden Charges”

The price quoted for a specified quantity is fully inclusive of all print and production costs on the specified material, provided files are supplied to our specification (see Technical Guide for further information) and no hard-copy proof is required.  Where VAT and delivery charges are applicable these are not included, however this will be clearly shown in the basket once delivery requirements have been provided.


Same-day turnaround is subject to order being placed and print-ready artwork being uploaded before 11am Monday to Friday.  If artwork is not print ready (see Technical Guide for required specification) your order may be delayed.

With this high speed service no PDF or hard-copy proofing is available, and by utilising it you accept the completed job as final, and responsibility for any errors within the artwork supplied.

The Speed-Demon service is available on certain products for an additional cost – pricing is shown upon selecting the service within the product page.

Every effort will be made to obtain the best possible colour reproduction from your files but because of the digital printing process involved we cannot guarantee exact Pantone colour matches.

Completed jobs can be collected from our factory or delivered to a business address within the Aberdeen area (01224 dialling code area).  Deliveries will take place up to 5.15pm on the day of delivery.  In the case of collection, this must be before 5.15pm –  you will be advised when your order is ready for collection.


Turnarounds stated are from proof approval if proof is required, otherwise from order acceptance assuming file supplied is suitable for print and payment terms have been met/agreed.


For each product, we have specified the type of material it will be printed on. AberdeenPrinting will determine the exact brand used, and this may change from time to time.  If you require a specific type of material, let us know and we will do our best to source it for you.  We will however provide a bespoke quotation for this.


The quantities offered for each item on AberdeenPrinting have been chosen to offer the very best value for money.  These are based on the specific processes required to produce these items.  If the quantity you require is not listed please contact us for a bespoke quotation for this product.


All the prices quoted on AberdeenPrinting are based on digital press printing.  All jobs stated as being printed in colour will be printed as CMYK process on these devices.  Any Pantone colours contained within artwork will be converted to CMYK and matched accordingly.  Where Pantone colours have been used an exact match cannot be guaranteed, however this will be as close as possible within the parameters of the equipment.


All prices quoted are based on print-ready PDF artwork being supplied by you in line with our artwork guidelines which can be found here.   No studio time is included for amendments to artwork and this will be charged in addition to quoted prices – please contact us if you require this.

We will wherever possible try to advise on any issues with artwork which may affect your completed job.  Where the final product is incorrect due to the supplied artwork not meeting our specification however, we will not be responsible for the cost of reprinting the item.


Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.

Any complaints should be addressed to the Supplier’s address stated in the Contact Us Page


All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 28 days.

Promotional and discount codes are to be used only once where applicable and may not be combined with any other offers. Should an offer code be used more than once, or is deemed by the Supplier to abuse the fair usage policy then the Supplier can withdraw, withhold or cancel the promotional code at any time.

Existing customers (Buyers who have placed one or more order with the Supplier) are subject to a minimum order value of £30, when making use of free delivery or other promotional codes. This does not affect the Buyer’s right to place an order below this value if delivery is charged or if no promotional code is being used. This may not apply to special offers available to new customers only.


The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.

The product star rating system used on this website is generated by genuine customer reviews, both positive and negative. The Supplier reserves the right not to publish any reviews containing content with the potential to offend.


The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Supplier reserves the right to withdraw any Goods and/or Services from the Website at any time.

The Supplier reserves the right to withdraw or suspend any promotional or offer code at any time.

The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.


Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the Goods shall be made by an appointed courier to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.

Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.


The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.

Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the best before date or use by date on the product. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective and/or need to be returned.

Goods to be returned must clearly show the order number obtained from the Supplier on the package.


Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or that of the Supplier’s agents or employees.


No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.


The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.


The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.


These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.

Product Enquiry